1. Cancellation
You may cancel at any time through your account or by contacting support@foundly.pro. Cancellation prevents future renewal charges and normally takes effect at the end of the current paid billing period. You retain access until then unless the account is terminated for a Terms violation.
2. General refund policy
Subscription payments are generally non-refundable once a paid billing period begins, and we do not ordinarily provide prorated refunds or credits for partial months, unused features, or failure to cancel before a renewal. We may review exceptional circumstances in good faith. Nothing in this policy limits refund or cancellation rights that cannot legally be waived in your jurisdiction.
3. Duplicate charges and billing errors
If you believe you were charged more than once, charged after a confirmed cancellation, or charged an incorrect amount, contact us promptly. Verified billing errors will be corrected. Please avoid sending complete card numbers or other sensitive payment credentials by email.
4. Requesting a review
Email support@foundly.pro with the account email, charge date, amount, and a concise explanation. Requests submitted within 7 days of the charge are easier to investigate, though this does not guarantee a refund. Approved refunds are returned to the original payment method; processing time depends on the payment provider and financial institution.
5. Changes
We may update this policy for future purchases. The version in effect when a charge occurs will govern that charge unless applicable law requires otherwise.